Questions and answers

How does the card work?

The Wise card from MasterCard is a prepaid salary card in shekels, protected using an electronic chip and a code reader. The card is an international card and can be used for purchasing from any business or online site that honors MasterCard and can be used to withdraw cash from all ATMs in Israel and overseas that honor MasterCard.

Where can MasterCard’s Wise card be used?

The card is international and can be used to purchase goods and services in any business that honors MasterCard in Israel and worldwide, both for physical and online purchases.

Can the card be used for online purchases?

The card is international and can be used for online purchases at sites that honor MasterCard.

How can I check my balance on and recent transactions made with the card?

You can check the card balance and view the transactions history of the card on our website at the address myimagen.com after enrolling in the digital services.

What is the difference between MasterCard’s Wise card and other debit and credit cards?

MasterCard’s Wise card is a reusable card and is a convenient, safe way of receiving a salary.

What currencies can be loaded onto the card?

MasterCard’s Wise card is being issued at this stage for loading with shekels only. In the future other currencies may be loaded on it.

How is it possible to load MasterCard Wise cards?

The card may be loaded only by your employer.

Can I make a purchase when the card balance is lower than the purchase amount?

There may be cases in which you will wish to purchase a product for a sum exceeding the sum of the balance on the card.
You can do so only if the business allows you to share the payment with other payment means.

Can a MasterCard Wise card be refused at a business?

es, such a case may occur when there is insufficient balance on the card to cover a transaction.

To what extent is MasterCard’s Wise card secure and safe?

MasterCard’s Wise card is protected by an electronic chip and a personal information number like any credit card.

How can my card’s balance amount be lower than the salary sum that was loaded for me today without my having performed any transactions using the card?

Transactions performed on the card involve commissions. If the card has a negative balance from the previous month, it will be offset as soon as the new balance is loaded.
You can view the type and amount of the commission collected on our website at the address myimagen.com after you enroll in the digital services.

What can be done in the case of a card being stolen or lost?

If your Wise card gets lost or stolen, you must block the use of the card. You can block your card’s use at any time on our website at the address myimagen.com, or by calling the customer service desk 072-2556655, Sunday to Thursday 8:30 a.m. to 5:00 p.m. Blocking the card will help you protect the money on your card.

Can I use the card overseas?

The card is international and may be used overseas up to the balance like a credit card, including withdrawing cash from any ATM that honors MasterCard.

Can I transfer money from the card to another card?

You can transfer money from the Wise card to another Wise card and in the future it will support transfer from the Wise card to a bank account.

Will I be able to transfer money from the card to an overseas destination?

If the card has had your salary loaded on it, you shall be able to request another card for use by your family overseas. For further details, please contact customer service, telephone 072-2556655, Sunday to Thursday 8:30 a.m. to 5:00 p.m.